Commercial & Business Support
Commercial & Business Support
Job Type
£13.38 per hour

Income Officer

Job Description

If you are looking to work within the public sector this role may be for you!

Income Officer required for my client based in Oxford City Centre.

Main Duties

  • To work as part of a team providing a comprehensive income collection service, primarily for rents and sundry income.

  • To engage customers and service users so that we can identity and negotiate effective payment solutions according to individual circumstances.

Tasks will include:

  • To pro-actively manage income collection processes in compliance with the organisation’s policy and procedures whilst maintaining best practice in customer care.

  • To liaise with all internal teams and/or departments, which have any involvement with the customer, ensuring that all aspects of the service are taken into consideration in the management of accounts, in order to provide an effective, efficient and equitable

  • To drive continuous service improvement, challenging existing practices and actively seeking ways of achieving greater outcomes and leaner delivery.

  • To liaise closely with Income Recovery Officers on specific cases advising on recovery actions and to carry out low level arrears actions.

  • Prompt raising of invoices, efficient collection of outstanding debts in relation to all general debtors, in line with appropriate legislation and working practices.

  • To provide detailed money advice to tenants, and to signpost them to sources of professional advice wherever appropriate.

  • Engage with customers to identify and negotiate effective solutions according to individual circumstances.

  • To liaise with customers providing advice in the promotion of payment methods, to administer, set and promote direct debit payments and ensure payment arrangements are sustainable.

  • Liaise with external debt collection agencies on behalf of the organisation.

  • To be accountable to an Incomes Manager undertaking duties that ensure the highest levels of service delivery commensurate with role.

Hours: 08:30-17:00, Monday-Friday

Start Date: ASAP

End Date: December 2019

Rate of pay: £13.38 per hour

My client are really in need of someone who is prepared to muck in and help out with the simpler tasks but who would also be happy to take on a bit more as they evaluate your progress. On the job training will be provided and you must be able to use a laptop and mobile phone using the usual Microsoft packages. Training will be provided.

Please contact Jorgia on 01235 535858 for more information.

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