Commercial & Business Support
Commercial & Business Support
Job Type
£9.78 - £10.65 per hour

Our Oxfordshire based client is looking to recruit a temporary Education Appeals Officer who can start as soon as possible and work up until August. 

The main purpose of the job:

  •  To provide full and wide-ranging administrative support to the education appeals function, working efficiently to the required standards within the statutory timescales.
  •  To administer all aspects (inputs, process, and outputs) of the education appeals databases, regarding admissions, exclusions, and home to school transport.


The main duties include:

  • Administering the education appeals back office functions
  • Dealing with front office enquiries from admission authorities, parents and panel members, including confidential and sensitive matters (often as the first point of contact) via telephone, email, online, post, and in person.
  • Preparation of letters and documentation according to local procedures and statutory/legal deadlines to inform appellants and admission authorities of arrangements of appeal hearings and any subsequent follow up.
  • Undertaking administrative duties such as data entry, scanning, photocopying, printing, collating, room booking and other associated tasks.
  • Assisting with archive management, storage, and filing.
  • Provide support to the Senior Education Appeals Officer and the Education Appeals Officer on all education appeals matters and wider service issues as appropriate.
  • Performing other duties as necessary in line with the post and grade.

The successful candidate must:

  • have Good IT skills including proven use of the Microsoft suite of packages
  • have Communication and interpersonal skills in all media: phone, email, letter and face-to-face
  • prove a high standard of written and spoken English with good analytical skills to interpret information
  • work accurately with a high attention to detail and the ability to maintain strict confidentiality
  • be a good administrator and have great organisation skills with a methodical approach but able to cope with urgent or unplanned work items as they arise
  • be an effective team worker with the ability to to work without close supervision seeking advice from colleagues and keeping them informed as appropriate
  • be calm, firm and courteous under pressure as well as polite and able to deal with distressed/difficult members of the public
  • be able to work flexibly (to a non-standard set of hours) and out of hours when required
  • hold an enhanced DBS check or in agreement to obtain one

You will be required to work Monday to Friday from 0900-1700.

You will receive £9.78-£10.65 per hour (depending on experience).  



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