Commercial & Business Support
Commercial & Business Support
Job Type
£18000 - £18001 per year

Buyback Co-Ordinator

The Job: 

  • To manage the Volkswagen process for buying back used vehicles from high level volume customers back into the Volkswagen stock. This involves spending clients’ funds and so requires a high level of diligence.


  • Perform vehicle buybacks on a daily basis.
  • Verify rental company invoices and V5’s ensuring correct return procedures are followed.
  • Work proactively to identify and resolve discrepancies between systems.
  • Communicating with rental companies to resolve issues when they arise.
  • Use the Experian database to establish financial clearance on buyback vehicles. This process involves communicating with rental companies to secure clearance on outstanding agreements.
  • Prepare monthly reports for rental companies informing them of future buyback volumes and highlighting problem vehicles.
  • Provide revised buyback prices for vehicles returned outside of contracted terms.
  • Provide buyback reports for the client when requested.
  • Attend and contribute to review meetings and client management.
  • Contribute ideas towards the ongoing development of the buyback team.

Personal Requirements

  • Self-motivated and proactive attitude.
  • Commercially disciplined.
  • Good Accuracy and attention to detail.
  • Excellent communication skills both verbally and written.
  • Computer literate.
  • Demonstrate team work and able to work on own initiative.
  • Background in a customer service environment is essential.





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